Terms and Conditions

Terms and Conditions for Training

PAYMENT TERMS
Payments are processed at the time of the confirmation of the booking. If arrangement is made to pay via invoice, then the payment needs to be made 14 days prior to the start of the training date.

CREDIT TERMS
Our standard credit terms for account customers are 30 days from the date of invoice. Please contact our office if you wish to set up a credit account with us.

COURSE BOOKINGS
Course bookings are made through our web site. Course bookings can also be made via email or telephonically. All telephonic course bookings need to be confirmed via email.

TRANSFERS
If circumstances change and delegates wish to change to another course date. The following will apply:
• If the transfer is completed 14 days or more before the training, no charge will be applied
• If less than 14 days notice is provided then a fee of 25% will be applied
All transfers need to be sent as an email.

CANCELLATIONS
If circumstances require you to have to cancel your attendance at a course then the following will apply:
• If the cancellation is completed 14 days or more before the training, no charge will be applied
• If between 7 and 14 days notice is provided, then a fee of 50% will be applied
• If less than 7 days notice is provided, then the full fee is payable
All cancellations need to be sent as an email.

NON-ATTENDANCE
If the student does not attend the course, then the full fee is payable. 

LATE ARRIVALS / MISSED SESSIONS
If you arrive late for a course or are absent during the course, then we reserve the right not to accept you for the course. The courses are completed in a sequential linear manner and it is not possible to ‘catch up’ missing information and knowledge.

UNFORESEEN CIRCUMSTANCES
We may be required to cancel a course due to unforeseen circumstances. In such cases we will provide a full refund or a free transfer to another course of equal value.

GUIDELINES FOR STUDENTS AND EMPLOYERS
The onus is on the employer or the student to make sure that they are adequately equipped for the course with the necessary pre-requisite knowledge and equipment that will be required. In our course outlines we provide a summary of the pre-requisite knowledge and capabilities that will be required for the courses.
If the student has any specific requirements or needs please be sure to request assistance via email or telephonically.

FAIR PROCESSING
All information and data that is stored or processed by our organisation will be strictly in accordance with the Data Protection Act,1998.
As a student you have the right under the Data Protection Act 1998 to obtain information pertaining to yourself from us.

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